GENERAL TERMS AND CONDITIONS OF SALE – PRIVATE INDIVIDUALS
ARTICLE 1: PREAMBLE
These general terms and conditions of sale apply to any purchase of less than ten (10) Tickets made via the website [https://www.lagrandearche.fr] (hereinafter, the “Website”) by the same individual, as a consumer, from City One 111, a French société par actions simplifiée (simplified joint stock company) whose principal place of business is at 144 Boulevard Péreire, 75017 Paris and that is registered with the Paris Trade and Companies Registry under number 804 752 632.
The Customer or You (as such term is defined below) are asked to carefully read these General Terms and Conditions of Sale, which define the contractual relationship between You and City One 111, particularly the terms and conditions applicable to online Ticket purchases as well as the Visitor Regulations (as such term is defined below) applicable to all visits to the roof of the Grande Arche. By confirming a Ticket order on this Website, You are entering into a definitive contract and unconditionally accepting all of these General Terms and Conditions of Sale, which You confirm You read before confirming your purchase. Purchases of more than nine (9) Tickets by the same person are subject to the general terms and conditions applicable to group sales, which are available by clicking on the following link: General Terms and Conditions of Sale – Groups.
The applicable General Terms and Conditions of Sale are those posted on the Website on the date You purchase your Ticket. City One 111 reserves the right to adapt or amend these General Terms and Conditions of Sale at any time, to the extent permitted by law. Visitors to the roof of the Grande Arche are advised to purchase their Tickets in advance and to book the date and time of their visit.
ARTICLE 2: DEFINITIONS
All of the capitalized terms defined below shall have the following meaning, regardless of whether they are used in the singular or the plural:
“Customer” or “You”: means any individual, acting as a consumer within the meaning of Article 1 of the French Consumer Code, who purchases a Ticket on the Website and accepts these General Terms and Conditions of Sale as provided for in Article 3.2.
“General Terms and Conditions of Sale”: means these general terms and conditions, which set out the terms and conditions governing the purchase and use of Tickets by You, and include the attached Visitor Regulations.
“Ticket”: means the ticket that permits its holder to visit the roof of the Grande Arche (regardless of how the ticket is issued and the medium on which it is issued) and that is purchased by You on the Website. The prices of Tickets are available on the Website.
“Visitor Regulations”: means the regulations governing visits to the roof of the Grande Arche appended hereto as Schedule 1, with which You agree to comply.
ARTICLE 3: TERMS AND CONDITIONS OF PURCHASE
3.1 – PURCHASING PROCEDURE
You must choose the number of Tickets You require and select the date and time You wish to visit the Grande Arche (subject to availability), on the understanding that purchases of more than nine (9) Tickets are governed by the General Terms and Conditions of Sale applicable to Groups. Visiting times are those posted on the Website. Certain time slots may be fully booked and therefore unavailable. You must create a personal account before confirming your order. You agree not to provide any false information when creating your personal account and/or placing an order, particularly concerning your capacity and contact information. Customers are only permitted to make one (1) purchase (one transaction) of up to nine (9) Tickets for each time slot. Customers who use a credit or debit card to pay for their order must be present during the visit.
3.2 – ACCEPTANCE OF THE general terms and CONDITIONS of sale
By clicking on “Confirm order’ at the end of the order process and ticking the box “I accept the General Terms and Conditions of Sale’, You are declaring that You have read and unreservedly accept these General Terms and Conditions of Sale in their entirety.
3.3 – PAYMENT TERMS
Online payments may only be made by Visa, Mastercard, or Amex.
After checking your order and accepting the General Terms and Conditions of Sale as specified above, You will be directed to a secure payment server on which You must pay for your order by entering your bank card details, including the number and expiration date of your bank card and the code on the back of your card. Your order, which will be deemed a firm order, will be definitively registered once You have accepted the General Terms and Conditions of Sale and confirmed your payment. The price of your order will be debited from your bank account once the transaction has been definitively approved. You will be provided with printable proof of payment on completion of the transaction. If a payment is declined by the payment center, the order will not be accepted by City One 111, as a result of which no contract will be formed. Orders are firm and final and may not be cancelled or amended by You once payment has been confirmed. Upon placing an order and once payment has been confirmed, You will receive a purchase confirmation email. This email is not a Ticket. It may be used as proof of purchase of your Ticket, which will be issued in accordance with Article 4.3 (“Issuance of Tickets”) below.
ARTICLE 4 – TICKETS
4.1 – TICKET RESTRICTIONS
Tickets are valid exclusively for the date and time slot specified. Tickets may not be returned, exchanged, or refunded, subject to the stipulations of Article 5 of these General Terms and Conditions of Sale. All Tickets are personal and may not be transferred or resold by Customers to a third party. Accordingly, City One 111 reserves the right to request a valid form of ID and may deny access to the roof of the Grande Arche to anyone with a Ticket acquired unlawfully (including a Ticket purchased from a third party not authorized to resell the Ticket or purchased by a Customer who provided false information when creating their personal account and/or placing an order).
4.2 – TICKET PRICES
Ticket prices are given in euros and are payable in this currency only. Prices include tax but exclude processing costs and postage (if applicable). Ticket prices are those applicable on the day of the visit and are available on the Website.
4.3 – ISSUANCE OF TICKETS
A printout of the confirmation page or the email sent by City One 111 to You is not a Ticket. This document must not be used as a Ticket to access the roof of the Grande Arche under any circumstances. You must choose how You wish to receive your Tickets. You may either (i) print out your Ticket at home (“E-Ticket”), (ii) download your Ticket on your cell phone (“M-Ticket”), or (iii) have your Ticket sent to You by City One 111 certified mail, as specified below.
4.3.1: TICKETS PRINTABLE AT HOME (E-TICKETS) – E-Tickets are available and may be printed out by You until the date of your reserved visit by clicking on the link provided in the confirmation email or in your personal account accessible on the Website. In order to be valid, E-Tickets must be printed out once on a two-sided blank sheet of A4 paper, using an inkjet or a laser printer. No other medium (such as an electronic medium) is accepted. Each Ticket includes a barcode that permits access to the roof of the Grande Arche. The print quality of E-Tickets must be of a high standard. Tickets that are partially printed, soiled, damaged, or illegible will not be accepted and will be deemed invalid. In the event of an incident or poor print quality, You will be required to reprint your Ticket. In order to check the quality of your printout, You must ensure that the information appearing on the Ticket and the barcode are legible. If an E-Ticket is lost, stolen, or duplicated, only the first person who presents the Ticket will be deemed the legitimate Ticket holder and may access the roof of the Grande Arche. City One 111 may ask Customers to produce a valid form of ID during Ticket inspections.
4.3.2: TICKETS THAT CAN BE DOWNLOADED ON A CELL PHONE (M-TICKETS) – You may choose to download your M-Ticket by entering the phone number You provided when You placed your order and selected this delivery method. Upon confirmation of your payment, You may print out your ticket in accordance with Article 4.3.1 above and/or receive your ticket on your smartphone.
4.3.3: HOME DELIVERY – If You place your order more than fifteen (15) days prior to the date of your visit, You may ask to receive your Tickets by certified mail (with acknowledgement of receipt), subject to payment of postage at the applicable rate. Your proof of payment and Tickets will be sent to the delivery address provided with your order (home or other address). If You place your order less than fifteen (15) days prior to the date of your visit, You may only purchase an E-Ticket or an M-Ticket, as referred to above.
ARTICLE 5 – CANCELLATIONS – REFUNDS
Sales of tickets to visit a monument are deemed to constitute sales of leisure activities. Therefore, in accordance with Article L.121-21-8 12° of the French Consumer Code, Customers do not have the right to withdraw. Ticket purchases are final and Customers may not withdraw their purchase. Tickets may not be returned or refunded, even if they are lost or stolen, or if You fail to bring your Ticket with You during your visit. Customers will not be issued with duplicate Tickets. City One 111 may restrict or cancel visits to the roof of the Grande Arche.
If the management of City One 111 restrict access to the monument or any part thereof for more than two (2) consecutive hours, Customers may only be refunded the amount paid for the area they are not permitted to access due to this restriction. If access is restricted due to a decision by the public authorities, no refund request will be considered. Where access restrictions apply, Customers will be issued with a contact form at the foot of the Grande Arche (these forms are also available and can be downloaded on the Website at https://www.lagrandearche.fr). Customers must fill out and send this contact form along with the unused Tickets within one (1) month of the date of their visit. No refund request will be considered after this period of time, to the extent permitted by law. Refunds will not be given on site. No refund or exchange will be given or made in the event of a delay or impossibility to access the panoramic elevators due to a Customer’s late arrival, a delay attributable to the running of the monument, or adverse conditions of visibility. City One 111 will not be liable for any force majeure event that disrupts visits to the monument and that potentially results in the closure of the whole or part of the monument to the public, such as adverse weather conditions (frost, wind, snow, etc.) or a decision by the public authorities.
ARTICLE 6 – ACCESSING THE MONUMENT
6.1 – RECEPTION DESK AND VISITING TERMS AND CONDITIONS
Visitors with a Ticket must go to the reception desk at the foot of the panoramic elevators at the latest at the time indicated on their Ticket. Visitors with a Ticket for the relevant time slot will be given access to the Grande Arche in the order of their arrival. Visitors must arrive at the foot of the monument in order to undergo a security check at the date and time shown on their Ticket before entering the elevator. Visitors may be required to wait at busy times. Visitors who arrive after the time indicated on their Ticket will only be granted access if the maximum number of visitors allowed during the relevant time slot has not been reached. Late arrivals may enter the elevator if space permits, and priority will be given to Customers who arrive on time. In the event of force majeure or a delay attributable to the running of the monument, visitors with a reservation will be allowed to enter the elevator in the order of their reservations.
6.2 – TICKET INSPECTIONS
Only Tickets with a barcode (printed E-Tickets, M-Tickets, and printed Tickets) may be used to access the monument. All Tickets are systematically checked at the foot of the monument, by scanning the barcode on printed Tickets (printed E-Tickets or printed Tickets) or appearing on the screen of the Customer’s cell phone (M-Tickets) and checking a form of ID confirming eligibility for a special rate (if applicable) and/or a valid form of ID of the Customer whose credit or debit card was used to purchase the Ticket, who must be present. City One 111 reserves the right to deny access to the monument to any ticket-holding Customer who does not pass the check. Tickets are not for resale. City One 111 reserves the right to deny access to the monument to any holder of a Ticket acquired unlawfully (including a Ticket purchased from a third party not authorized to resell the Ticket or purchased by a Customer who provided false information when creating their personal account and/or placing an order).
ARTICLE 7 – LIABILITY
Visits to the monument are made under the sole responsibility of the Customer and any third parties accompanying a Customer who has purchased between two (2) and nine (9) Tickets for the same time slot. City One 111 will not be liable for any unforeseen and/or indirect damage or loss suffered by a Customer and/or any third parties accompanying a Customer during their visit to the monument, including (without limitation) a loss of profit, loss of an opportunity, loss of income, customers, or data, any financial or commercial loss, any business disruption, or any consequential loss. City One 111 will not be liable if a breach or the improper fulfillment of its obligations under these General Terms and Conditions of Sale is attributable to (i) You, (ii) an unforeseen and insurmountable act of a third party to the contract (such as a third party who accompanies You during your visit to the monument), or (iii) a force majeure event. In any event, City One 111 will not be liable should there be poor visibility at the top of the monument. City One 111 is unable to guarantee that the Website will fulfill your expectations or that no error will occur during usage of the Website. The Website is accessible 24 hours a day 7 days a week, except when it is closed for maintenance or repair, or in the event of force majeure or any event beyond the control of City One 111. City One 111 will not be liable for any damage or loss suffered by You or any third party due to an issue (i) accessing the Website, (ii) affecting the Internet, (iii) affecting telecommunications resources, or (iv) generally, due to a force majeure event (as defined by the case law of the French courts), during a visit to the Website or when placing an order. City One 111 will not be liable for any damage or loss resulting from the use of the Internet, such as a loss of data, attack, virus, or service disruption. City One 111 will not be liable for any non-compliant use of the Website and/or of the online ticketing service by You or any other third party. Should action be taken with a view to having City One 111 found liable for a breach by You of any provision of these General Terms and Conditions of Sale, City One 111 may join You to the proceedings. You are solely liable for choosing to order a Ticket and for selecting how You wish your Ticket to be issued. Accordingly, City One 111 will not be liable for any malfunction linked to a compatibility issue between an E-Ticket or an M-Ticket and the configuration of your computer or cell phone.
ARTICLE 8 – INTELLECTUAL PROPERTY
The Website and all of its components (including logos, trademarks, domain names, headings, images, and other content provided by City One 111) are the property of City One 111 or the latter has been granted advance permission by a third party to use them.
ARTICLE 9 – PERSONAL DATA PROTECTION
In order to process orders and offer its services, City One 111 processes the personal details of Customers collected when Customers register on the Website and/or purchase a Ticket. Customers’ personal details may also be used by City One 111 for information and canvassing purposes (for example, emails and letters informing Customers of changes to pricing terms, promotional offers, or one-off events organized by City One 111) to offer them products and services linked to the roof of the Grande Arche. The personal data identified as mandatory is required to process orders and offer services online. If You fail to fill out the mandatory fields, City One 111 will not be able to process your order or provide its services. In particular, City One 111 will not be able to contact You in the event of a cancellation or change of the date, time, or floor for which a Ticket has been purchased, where possible. Data is retained in your personal account available on the Website, in order to successfully complete and facilitate each transaction on the Website. In accordance with the French Data Protection Act of January 6, 1978, You are entitled to access, modify, and correct your personal details and to object to your details being used, providing You have a legitimate reason for doing so. You may exercise this right by contacting City One 111 at the following address: City One 111, 144 Boulevard Péreire, 75017 Paris, indicating your first name, surname, address and, if possible, your last purchase order number.
ARTICLE 10 – ACCOUNT CANCELLATION
You may cancel your personal account at any time by logging into your personal space. City One 111 reserves the right to cancel your personal account automatically, without notice, judicial formality, or compensation, by email or post, in the following cases:
City One 111 will not be liable to You or a third party under any circumstances should a personal account be cancelled in accordance with this Clause. Your personal account will be closed.
ARTICLE 11 – GENERAL
11.1 – ELECTRONIC STORAGE OF CONTRACTS AND AGREEMENT ON PROOF
City One 111 shall store orders, payment receipts, and invoices on a reliable and durable medium that shall constitute a true copy. City One 111 shall retain these media for a period of ten (10) years following the conclusion of the contract or the delivery of the Ticket if the Ticket is not delivered immediately. City One 111 agrees to allow You to access the foregoing at any time and to provide You with a copy of these General Terms and Conditions of Sale if You make a request to this effect to City One 111 by writing to the address set out in Article 11.6. The parties shall consider the electronic records kept by City One 111 as proof of the communications, orders, payments, and transactions made and effected between them. You accept that all correspondence and/or communications and/or information transmitted electronically between You and City One 111 will be deemed to have the same evidential value as printed matter.
11.2 – CUSTOMER SERVICE
You can contact the Group customer service department of City One 111 for any information or queries You may have during the order process by calling 0140905220 (calls charged at €[ _ ] (including tax) per minute from a landline in mainland France) any day of the week between 9:00 a.m. and 6:00 p.m. excluding public holidays. The customer service department is also available on this number to provide information and answer queries before Customers make a purchase.
11.3 – ORDER MONITORING
You can contact the customer service department of City One 111 for any information or should You have any query concerning a purchase already made or to lodge a complaint, providing You have your order number:
11.4 – INVALIDITY
Should any provision of these General Terms and Conditions of Sale be null and void with regard to a rule of law in force or a final court decision, it will be deemed never to have existed, but will not render the entire contract null and void or affect the validity of the other provisions of the contract.
11.5 – GOVERNING LAW – DISPUTES
These General Terms and Conditions of Sale are governed by French law. Complaints should be addressed to the customer service department whose contact details are set out in Article 11.3 of these General Terms and Conditions of Sale. Customers who live in France or in another Member State of the European Union at the time of their purchase may use the services of a consumer mediator free of charge in order to amicably resolve any contractual dispute with City One 111 in relation to these General Terms and Conditions of Sale, in accordance with Article L.151-1 et seq. and Article R.152-1 et seq. of the French Consumer Code. In this respect, City One 111 warrants that You may use a consumer mediation system. The contact details of the consumer mediator used by City One 111 are: MTV Médiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17 – www.mtv.travel. Customers who live in France or in another Member State of the European Union at the time of their purchase may also consult and use the services of the European online dispute resolution platform to amicably resolve any contractual dispute with City One 111 in relation to these General Terms and Conditions of Sale. Lastly, Customers may consult the website of the consumer mediation assessment and oversight committee (https://www.mediation-conso.fr/) to receive the assistance and information they require to contact the appropriate extrajudicial consumer dispute resolution entity in another Member State. If an amicable solution cannot be found, any legal action must be brought before the ordinary courts.
11.6 – ADDRESS FOR SERVICE
For the performance of these General Terms and Conditions of Sale and subsequent or consequential matters, the parties choose the following as their address for service:
City One 111: City One 111, 144 Boulevard Péreire, 75017 Paris
The Customer: the address provided on the order.
GRANDE ARCHE ROOF – VISITOR REGULATIONS
These regulations, which have been prepared by City One 111, a French société par actions simplifiée (simplified joint stock company) with stated capital of €50,000, whose principal place of business is at 144 Boulevard Péreire, 75017 Paris, and that is registered with the Paris Trade and Companies Registry under number 804 752 632 (hereinafter, “City One 111”), the company responsible for matters concerning the Grande Arche Roof, apply to visitors to the Grande Arche Roof, restaurant customers, persons and organizations authorized to use certain premises for meetings, receptions, and ceremonies, and all persons outside City One 111 who work at the monument.
THE GRANDE ARCHE ROOF IS A NO SMOKING MONUMENT.
I/ ACCESS TO THE GRANDE ARCHE ROOF
Article 1: The Grande Arche roof is open every day of the year from 9:30 a.m. to 6:30 p.m. Tickets are sold until 30 minutes before the monument closes. The last visit to the roof takes place at 6:00 p.m., unless the roof has to be closed early due to crowds. Visitors will be asked to leave the Grande Arche roof 30 to 45 minutes before closing time. City One 111 may change these times without notice, particularly due to an occasional event, adverse weather conditions, crowds, or force majeure.
Article 2: Only visitors with a valid ticket (E-Ticket, M-Ticket, printed ticked, or pass) issued by City One 111 are permitted to access and walk around the Grande Arche Roof during public opening times.
Article 3: Each ticket allows one person to access the Grande Arche Roof and must be retained for the duration of the visit. Visitors who leave the Roof will not be allowed to return.
Article 4: Should City One 111 restrict access to the monument or any part thereof for more than two (2) consecutive hours due to force majeure, visitors may only be refunded the amount paid for the area they are not permitted to access due to this restriction. If access is restricted due to a decision by the public authorities, no refund request will be considered.
II/ ISSUANCE AND VALIDITY OF TICKETS
Article 5: Tickets sold at the monument ticket offices are for immediate entry. The issue date and time are specified on the ticket and used as a reference to grant access to the monument.
Article 6: Ticket prices are stated in euros, inclusive of tax, and are payable solely in euros.
Article 7: Visitors are required to pay the price applicable on the date they purchase their ticket. Prices are displayed at the monument ticket offices and on the Grande Arche Roof website (https://www.letoitdelagrandearche.fr). Visitors who wish to benefit from certain advantages or a special rate may be asked to produce a form of ID or proof at the ticket office.
Article 8: One or more tickets may be purchased at the monument ticket offices in cash, by bank card, by bank or postal check. Visitors may ask for a receipt when paying for their tickets.
Article 9: Tickets are valid exclusively for the period or time indicated. They may not be returned, refunded, or exchanged. Tickets must not be resold to a third party other than to a Group accompanied by a Group Manager if purchased in accordance with the terms and conditions applicable to Groups. In any event, tickets must not be resold for more than their face value or resold to an individual visitor if they were purchased in accordance with the terms and conditions applicable to Groups, unless City One 111 gives its specific consent to such resale.
City One 111 reserves the right to deny access to the monument to anyone in possession of a ticket acquired illegally (including from a third party not authorized to resell the ticket): these tickets will be seized without compensation.
Article 10: Lost or stolen tickets will not be refunded and duplicates will not be issued.
Article 11: City One 111 will not be liable for any force majeure event that disrupts visits to the monument and/or that results in the closure of the whole or part of the monument to the public, such as adverse weather conditions (frost, wind, snow, etc.) or a decision by the public authorities.
III/ GROUPS (ELEVATOR ACCESS)
A “Group” is deemed to be a group of at least ten (10) persons led by a guide or an accompanying person (called the “Group Manager”), who simultaneously go to the same floor.
Article 12: Priority access must be reserved in advance.
Article 13: The terms and conditions governing the reservation, payment, and collection of tickets as well as the procedure for accessing the monument are described in the general terms and conditions of sale applicable to online reservations.
IV/ ACCESS RESTRICTIONS AND VISITOR CONDUCT
Article 14: Visitors who book a table at the restaurant or take part in an organized event on the Grande Arche roof may access the roof via the Duplex elevators. The panoramic elevators must be used, in principle, to access other areas, including the promenade bridge.
Article 15: Visitors who access and walk around any area of the Grande Arche roof that is open to the public must do so in accordance with the requirements imposed under Articles 18 to 23 below. The staff of City One 111 and of the latter’s service providers and subcontractors are authorized to deny access to or remove any visitor who fails to comply with these requirements, without compensation.
Article 16: Visitors are prohibited from taking any items into the areas open to the public that, due to their nature or characteristics, pose a threat to personal safety, facilities, or the monument, including the following in particular:
* Weapons and ammunition;
* Explosive, flammable, and volatile substances;
* Knives liable to pose a threat to the safety of members of the public and staff;
* Tools (including cutters, screwdrivers, pliers, etc.);
* Items that are excessively heavy, cumbersome, or foul-smelling;
* Excessively large packages or luggage;
* Any climbing or jumping equipment (including bungee cords and parachutes) as well as any kind of advertising equipment;
* Non folding children’s strollers;
* Animals other than those accompanying disabled persons;
* Glasses, glass bottles, and drinks cans; and
* An excessive amount of drink or food (assessed by the tourist information officers).
Visitors may use the gauge placed at their disposal at the security checkpoint before entering the monument.
Article 17: Visitors are required to behave correctly to both staff at the Grande Arche and other visitors, and are notably prohibited from:
* Walking barefoot;
* Wearing clothing liable to offend others;
* Lying on the benches or ground; and
* Displaying and exhibiting banners.
Article 18: Visitors are prohibited from:
* Climbing the Grande Arche roof at any point or by any means whatsoever;
* Jumping from the Grande Arche roof at any point or by any means whatsoever; and
* Throwing anything from the monument.
On the Grande Arche roof, visitors are prohibited from doing anything liable to jeopardize personal safety, the safety of property, or visiting conditions without the prior written consent of City One 111. In particular, visitors must refrain from:
* Crossing the barriers and devices used to contain the public;
* Entering areas not open to the public (staff areas, plant rooms, closed stairways, and all areas marked “passage interdit” / “access prohibited”);
* Exhibiting any form of banner;
* Letting off Bengal lights or similar devices;
* Organizing group picnics;
* Marking anything or using graffiti;
* Racing, sliding, pushing, shoving, and climbing;
* Using roller blades, scooters, and other items with wheels;
* Disrupting the movement of the public and blocking entrances and exits;
* Smoking, eating, and drinking outside the designated areas;
* Throwing paper and waste on the ground, and sticking chewing gum;
* Spitting on the ground or over the railings;
* Leaving personal belongings unattended, even for a short period of time;
* Leaving children unsupervised;
* Carrying a child on their shoulders;
* Triggering a fire alarm or other safety device (fire extinguisher, wet standpipe, etc.) without a valid reason;
* Making a collection; and
* Engaging in any form of trade, publicity, advertising, or canvassing.
Article 19: As visitors who access the Grande Arche roof via the panoramic elevators and the promenade in outdoor areas may experience feelings of vertigo and perception issues, people sensitive to these issues are advised not to access the roof.
Article 20: Dependent persons and children below 12 years of age must be accompanied by an independent adult.
Article 21: City One 111 may deny access to the monument to anyone whose attitude, conduct, or clothing is deemed liable to cause an issue or disruption inside the monument.
V/ SAFETY AND SECURITY OF PERSONS AND PROPERTY
Article 22: As the Grande Arche roof is classified as public-access premises, visitors who purchase a ticket are deemed to have accepted the safety recommendations applicable to the building and to have agreed to undergo any security and safety check performed by authorized staff at the monument.
Article 23: Visitors must refrain from doing anything liable to threaten the safety of persons and/or property.
Article 24: Visitors are required to undergo a security check before entering the panoramic elevators. Ticket holders must stand in front of the designated waiting area (depending on their reserved time slot) in order to undergo a security check. For safety and security reasons, visitors will be asked to open their bags and packages and to show or state the contents thereof at the monument entrance or exit and at any other location on the site if requested to do so by a staff member or security officer.
Article 25: Anyone who refuses to comply during a security check, who disturbs or disrupts other visitors, or who jeopardizes the integrity of the monument and its facilities will be denied access to the monument or removed from the premises immediately without compensation.
Article 26: Abandoned items that appear to pose a threat to the safety of the monument may be destroyed immediately without notice by an authorized person.
Article 27: The entire site is under video surveillance and images are recorded and retained for thirty (30) days. In accordance with French Act No. 95-73 of January 21, 1995, any interested person may access recordings of themselves in accordance with French law.
Article 28: Visitors are asked to report any accident, feeling of faintness or dizziness, unusual event, or item or bag left unattended to a member of staff.
Any visitor who intervenes as a doctor, nurse, or first-aider must show their professional identity card to the tourist information officer and stay with the sick or injured person until they are removed from the premises. They are also asked to leave their name and address with staff present on the premises.
Article 29: In case of fire, people must remain calm and report the incident immediately:
* Verbally to a tourist information officer or any staff member present on the site;
* By setting off an alarm linked to the fire control post.
Should it be necessary to evacuate the whole or part of the building, the evacuation procedure will be conducted in an orderly and disciplined manner under the supervision of staff, in accordance with the instructions given.
Article 30: In accordance with Article 223-6 of the French Criminal Code on deliberately failing to assist a person in danger, visitors are required to assist staff if requested to do so.
Article 31: In the event of excessive crowds, a disturbance, a strike, or any situation liable to jeopardize the safety of persons and property, the whole or part of the monument may be closed at any time of the day or opening times may be changed.
Article 32: City One 111 will not be liable for any of the following:
* Theft (pickpockets), loss, or damage of any kind during a visit;
* A breakdown or closure of an elevator or item of technical equipment; or
* A decision to restrict access to certain areas or to close part of the monument taken by City One 111 management or by any administrative or public authority due to safety reasons, maintenance purposes, crowds, or adverse weather conditions.
Article 33: Any child who is lost will be taken by a tourist information officer to the reception desk on the 35th floor, at the exit of the panoramic elevators.
VI/ PHOTOGRAPHS, RECORDINGS, AND SURVEYS FOR PROFESSIONAL USE
Article 34: Any professional audio and/or visual recording of staff and members of the public shall require the formal consent of City One 111 and the consent of the subjects. City One 111 will accept no liability to third parties should such consent not be obtained.
Article 35: Without prejudice to the provisions of the previous article, professional photography, the shooting of films, and the recording of radio and television programs are governed by specific rules.
A prior request in relation to any of the foregoing must be made in writing to City One 111.
The written consent given must be presented during any check at the monument.
Article 36: Any survey or opinion poll conducted with visitors shall require the prior written consent of City One 111.
VI/ LOST PROPERTY
Article 37: Visitors are asked to ensure they do not leave any personal belongings on the site. Lost and forgotten items must be reported to reception on the 35th floor (reception desk).
Items found on the Grande Arche roof will be retained for fifteen (15) days at reception on the 35th floor (reception desk), during which time they may be claimed and collected by their owner. After this time period, any unclaimed items will be sent to the lost property office at the Police Headquarters in Nanterre.
City One 111 accepts no liability for items lost at the monument. Perishable foodstuffs, non-valuable items, and items in very poor condition (wet, dirty, or foul-smelling) will be destroyed each evening after closing time.
VII/ COMPLAINTS AND DISPUTES
Article 38: City One 111 will only accept complaints concerning the issuance and validity of tickets purchased at a monument ticket office or online at www.lagrandearche.fr.
Complaints concerning visiting conditions must be made on site in order for a solution to be proposed.
Article 39: These visitor regulations are governed by French law. The ordinary courts will have jurisdiction over any legal action.